Posts tagged customer marketing
Features and functions aren't your story (and they're mostly not interesting either)

it’s not that no one wants your program, it’s that the story isn’t that interesting. Stories are a powerful way to create connection with your audience. You don't have to share deeply personal details to use stories that evoke a response. Use stories to relate to your audience and the frustrations or fears they have.

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Testimonials that sell: Are you overlooking word-of-mouth marketing?

Word-of-mouth marketing is so powerful. We interact with brands and businesses every day, but if the experience is anything short of extraordinary, it’s unlikely we’re going to go out of our way to talk about it or share that experience with others (and, further, if the experience is perceived as negative, you can almost guarantee it’s going to be shared).

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Quality over quantity: Building an audience of fans instead of passive followers

We put a lot of pressure on ourselves as business owners to build a large online and digital following, sometimes resorting to tactics that aren't effective. When you find yourself getting excited because you have 1000 new followers, yet sales are down, it’s easy to become disillusioned with what’s working and what’s not working—but that’s valuable insight you need.

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Bad customer experiences are also bad marketing

It goes without saying that the interactions your business has with prospects need to be thoughtful, consistent (not just regular, but fit together well), and engaging. It’s a bit like dating when your goal is to find a long-term relationship. You’re wooing them by showing off the best you’ve got.

Then one day they push the button to buy. Or maybe they book a consult and ask you to send an agreement. And you do a little dance to celebrate that success. Your marketing worked and now they get to be your customer.

One might think the marketing is over for that customer, but it isn’t. Every touchpoint you have in your process with that customer is marketing your business to them. If the experience isn’t good, do you think they’ll stay?

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